Privacy Policy

Effective Date: July 2026

At Rose De Desert (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.rosededesert.com, place an order, or interact with us through our website, WhatsApp, social media, email, or phone.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Delivery Address

  • Billing Address

  • Recipient Name and Contact Details

  • Personalized Gift Messages

Payment Information

Payments are processed securely through our payment gateway providers.

Rose De Desert does not store your complete credit or debit card information.

Order Information

  • Products purchased

  • Order history

  • Delivery preferences

  • Purchase date

  • Transaction details

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Cookies and similar technologies

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders

  • Confirm your purchases

  • Contact you regarding your order

  • Respond to customer inquiries

  • Improve our products and services

  • Personalize your shopping experience

  • Send promotional offers (only if you have agreed)

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

3. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze website traffic

  • Enhance your browsing experience

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may occasionally send updates about:

  • New flower collections

  • Seasonal offers

  • Holiday promotions

  • Special discounts

  • New products

You may unsubscribe at any time using the unsubscribe link or by contacting us.

5. Information Sharing

Rose De Desert does not sell, rent, or trade your personal information.

We may share information only with trusted third parties who assist in operating our business, including:

  • Payment processors

  • Delivery partners

  • Website hosting providers

  • Marketing service providers

  • Government authorities where required by law

These providers are required to keep your information secure and confidential.

6. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no method of internet transmission is completely secure.

7. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your details

  • Delete your account information (where legally permitted)

  • Withdraw consent for marketing communications

Requests can be submitted using the contact details below.

8. Third-Party Links

Our website may contain links to third-party websites.

Rose De Desert is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website is intended for individuals aged 18 and above or those using the website under the supervision of a parent or guardian.

We do not knowingly collect personal information from children.

10. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Meet legal and accounting requirements

11. Changes to This Privacy Policy

Rose De Desert reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Rose De Desert

Website: www.rosededesert.com

Email: info@rosededesert.com

Phone: +974 7770 7673

Business Hours: Daily: 9:00 AM – 10:00 PM